HR Services Consultant

7 days ago

Manila, National Capital Region, Philippines Equinix Full time
Job Overview

This role is focused on delivering exceptional HR support to people leaders worldwide. The successful candidate will contribute significantly to the mission of providing tailored experiences for managers.

Key Responsibilities
  • Lifecycle Support
    • Provide expert care support for standard and sophisticated scenarios.
    • Advise and coach managers through different channels on processes, policy, programs, and employee relations in line with our values.
    • Understand end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes.
    • Resolve atypical issues and act as a resource and escalation point to others, utilizing knowledge to find the best solution to the employee's or manager's query.
    • Partner with other HR teams and understand tradeoffs and when to escalate.
    • React quickly to HR Systems updates and ensure data accuracy, engagement in system UAT.
    • Provides standard reporting to HR stakeholders and line manager.
  • Operational Excellence
    • Understand and independently execute on SLA and KPIs and help distribute cases.
    • Contribute to Operational Excellence standards, serving as a role model and supporting team understanding and application.
    • Participate in investigating trends, providing insights, and contributing to data-driven decision-making for performance improvement.
    • Assist with and identify maintenance of HRS knowledge library including replacement of translated content.
    • Understand, follow, and execute compliance requirements for reports and tasks for SOX, Employee Data Governance, and other policy requirements.
    • Serve as first point of escalation or direction for operational process questions within the team and help ensure others are following WOW, SLAs, KPIs etc.
  • Continuous Improvement & Project Management
    • Collaborate with partners to enhance processes and drive improvements within the team.
    • Nurture a culture of continuous improvement, contributing to the team's growth and development.
    • Establish connections across functions to understand service needs and facilitate operational changes.
    • Participate in special projects for varying size, e.g., assisting in designing global solutions and facilitating process improvement initiatives and workshops.
    • Exhibit a high level of curiosity, growth mindset, and stay updated on the latest trends & technologies to contribute to 'Finding a Better Way' and 'Keep Growing.'.

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