Remote Customer Experience Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeService Full time ₱100,000 - ₱120,000
Customer Service Position Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. We are committed to excellence and innovation, establishing ourselves as a trusted partner in the industry.

We're seeking an enthusiastic Customer Service Representative to support customer service initiatives for a range of well-known clients. In this role, you'll assist customers with inquiries and provide excellent service.

This opportunity allows you to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:

Essential Tasks:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications and Requirements:

Must-Have Qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits and Compensation:

Competitive Rewards:

  • Healthcare coverage.
  • Dental coverage.
  • Free meal during training.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Employee shuttle services.
  • Company retreats and off-site events.

Reasonable Accommodation and Equal Opportunity Employer:

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