Hotel Reservations Manager
1 day ago
Job Overview
The Maayo Leisure Group is seeking an exceptional Hotel Reservations Manager to join our team. As a key member of our front office operations, this individual will oversee the daily activities of the reservations department, ensuring seamless guest experiences and optimal hotel occupancy.
About the Role
We are looking for a highly skilled and experienced professional who can lead our reservations team with excellence, drive revenue growth, and foster strong relationships with internal and external stakeholders.
Main Responsibilities
- Team Leadership: Supervise and motivate the reservations team to deliver exceptional customer service, promote room sales, and maintain high levels of productivity.
- Reservation Systems Management: Oversee the hotel's reservation software, ensure accurate data entry, and troubleshoot system issues promptly.
- Guest Booking Management: Process guest reservations through multiple channels (telephone, online booking platforms, walk-ins, and email), capturing correct information and issuing confirmations promptly.
- Customer Service Excellence: Address guest inquiries and complaints related to reservations, ensuring quick and effective resolutions while providing personalized service and exceeding guest expectations.
- Revenue Growth Strategies: Monitor room availability, collaborate with the sales and marketing teams to maximize occupancy, and assist in implementing pricing strategies, promotions, and special packages.
- Reporting and Analysis: Analyze reservation data, generate reports on occupancy rates, cancellation trends, and overall booking performance.
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