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Client Services Coordinator

3 weeks ago

Angeles City, Central Luzon, Philippines Dempsy Resource Management Inc. Full time
About the Role

This is a fantastic opportunity to join our dynamic team as a Client Retention Management specialist. You will play a key role in ensuring the success of our clients by providing exceptional service, identifying opportunities for growth, and building strong relationships.

Your primary responsibility will be to manage the entire client lifecycle, from initial onboarding to ongoing support and renewal. This will involve coordinating with internal teams, communicating with clients, and analyzing data to identify trends and areas for improvement.

To succeed in this role, you will need excellent organizational skills, attention to detail, and the ability to work independently with minimal supervision. Proficiency in CRM systems and Microsoft Office Suite is also essential.

  • Manage MOA and MAF processing
  • Masterlist management
  • Client communication
  • CRM front-end support
  • Renewals monitoring
  • Client retention strategy
Requirements

To be considered for this role, you must have a Bachelor's degree in Business, Marketing, Communications, or related field. Relevant experience in client retention, customer service, or administrative roles is highly desirable.

A pleasing personality, height being an advantage, is preferred. Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this position.