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Technical Support Lead

2 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time
Job Summary

HCLTech is seeking an experienced Technical Support Lead to join our team. The successful candidate will be responsible for providing technical support to internal customers, resolving technical issues, and improving overall service delivery.

About You

We are looking for a highly motivated and organized individual with excellent communication and problem-solving skills. The ideal candidate will have a strong background in ITIL V2 or V3, specifically in Service Desk, Incident, Problem, and Change Management.

Responsibilities
  • Provide technical support to internal customers via phone, email, and in-person.
  • Resolve technical issues in a timely and efficient manner, using available resources and escalating complex issues when necessary.
  • Develop and maintain documentation on technical procedures and processes to improve knowledge sharing and efficiency.
  • Collaborate with other teams to identify opportunities for process improvements and implement changes to enhance service delivery.