IT Infrastructure Specialist
2 weeks ago
We are seeking a highly motivated IT Specialist Level 1 to join our team at Innoland Development Corporation.
Company OverviewInnoland Development Corporation is a dynamic and innovative company that values technology and innovation. We are committed to providing top-notch services to our clients and employees alike.
Key Responsibilities:- Maintain an inventory of all PCs, printers, and IT-related equipment including information on acquisition date, guarantees, repair history, drivers, installation CDs, and all related peripherals.
- Fulfill the tasks stated in the Work Request Forms (WRF) submitted by the different departments requiring assistance on their IT concerns up to closure or resolution of the concerns.
- Provide on-site or remote technical end-user support (assistance on email facility, audio-visual equipment set-up) including, but not limited to, desktop systems, workstation setup and configuration, and software/hardware upgrade.
- Provide technical assessment of PCs, laptops, printers, internet usage, and IT-related equipment.
- Provide regular update and scanning of anti-virus program on individual PCs.
- Resolve problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
- Prepare monthly reports on commonly asked questions or concerns from the employees as inputs for a User Guide training program.
This role requires strong analytical skills, problem-solving abilities, and effective communication skills. The successful candidate will be able to work independently and collaboratively as part of a team.
Required Skills and Qualifications:- Degree in Computer Science, Information Technology, or related field.
- Excellent technical skills in hardware, software, and networking.
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
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