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Bilingual Support Representative
3 weeks ago
We are looking for a Bilingual Support Representative to join our dynamic customer support team at OfficePartners360. This role involves providing top-notch customer service and support to our clients in both English and the target language, leveraging strong communication and problem-solving skills.
Key Responsibilities- Offer prompt and effective assistance to customers via multiple communication channels.
- Resolve customer complaints and issues in a professional and efficient manner.
- Process orders, handle product inquiries, and perform general account maintenance tasks.
- Collaborate with colleagues to tackle complex customer issues and find solutions.
- Stay updated on products to provide informed responses to customer queries.
- Contribute to ongoing quality improvement initiatives for enhanced customer satisfaction.
Requirements for Success:
- Bilingual proficiency in English and the target language (spoken and written).
- Previous experience in customer-facing roles preferred.
- Superb communication and interpersonal skills.
- Effective problem-solving abilities and a customer-centric approach.
- Multitasking and time management skills to thrive in a fast-paced environment.
- Flexibility to adapt to changing schedules and priorities.
