CRM Solutions Architect
6 days ago
Digital Alchemy Limited is a global marketing automation services provider with a network of offices spanning Asia and the Americas. Our philosophy emphasizes three transformations: personal growth, market transformation through our work, and societal transformation through sustainable enterprises.
Job Overview:We are seeking a Senior CRM Developer to lead the design, implementation, and maintenance of CRM solutions that support business strategies and objectives. This role combines technical expertise, strategic thinking, and leadership skills.
Key Responsibilities- Design and Development: Develop high-quality CRM applications and customize existing platforms to meet specific business requirements.
- Integration and Data Management: Integrate CRM systems with other enterprise systems, ensuring seamless data flow and functionality. Manage and ensure the integrity of CRM data.
- User Support and Training: Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system.
- System Analysis and Design: Analyze business processes and user needs to design CRM solutions improving customer engagement and business efficiency.
- Project Management: Lead and manage CRM projects, including planning, resource allocation, and timeline management.
- Technical Leadership: Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation.
- Performance Optimization: Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience.
Requirements and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5 years of experience in CRM development, with a proven track record of successful CRM implementation.
- Strong knowledge of CRM platforms and programming languages.
- Experience with database management, SQL, and data integration tools.
- Experience in Salesforce Development, including APEX, Visualforce, and Lightning.
- Certifications in CRM platforms.
- Experience in cloud computing and mobile application development.
- Project management experience and skills.
- Middleware Integration experience.
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