Senior System Architect

3 days ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $110,000
About the Role
The ideal candidate will be responsible for providing advanced technical support to customers, resolving complex issues and acting as the primary escalation point from tier 1 and tier 2 support technicians. This role requires expertise in network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching), as well as advanced knowledge of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware.

Key Responsibilities:
  • Resolve complex technical issues via phone, email, remote access, and onsite.
  • Act as the primary escalation point for Tier 1 & Tier 2 support teams.
  • Provide training and mentoring to support teams.
  • Advanced troubleshooting and configuration of server networks and storage appliances.
  • Expertise in Office 365 and Azure administration, migrations, and license management.
  • Maintain and update documentation along with creation of technical procedures.
  • Device firmware and OS patching/upgrades as required.

Required Skills and Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
  • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
  • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment.

Working Environment:
  • Full-time position.
  • Remote work possible.

About Us:

This company focuses on delivering innovative solutions in the IT sector.

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