Global Customer Experience Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱45,000
Remote Customer Support Representative

We are seeking a skilled and customer-focused individual to join our team as a Remote Customer Support Representative. This role involves providing top-notch support to customers via various communication channels, ensuring their issues are resolved efficiently and effectively.

The ideal candidate will possess strong analytical and problem-solving skills, be able to multitask in a fast-paced environment, and demonstrate flexibility with working hours. Experience with computer software and online support tools is essential, while proficiency in English is mandatory.

In this role, you will have the opportunity to work independently, contribute to the company's internal knowledge base, and identify areas for process improvements. If you are self-driven, motivated, and passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:

  • Respond to customer inquiries through live chat, email, or other channels
  • Assist with booking placements, cancellations, and changes, resolving service issues promptly
  • Interact with suppliers worldwide to meet customer needs and achieve high satisfaction rates
  • Develop and implement service protocols and workflows for various scenarios
  • Contribute to the company's knowledge base and external information portal
  • Pursue product and process improvements to enhance productivity and customer satisfaction

Requirements:

  • Strong analytical and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Flexible working hours
  • Experience with computer software (e.g., Gmail, Google Docs)
  • Experience with online support software is an advantage
  • Self-driven and motivated, with the ability to work independently
  • Fast learner with strong proficiency in English

Benefits:

  • Opportunity to work remotely with flexible hours
  • Chance to develop new skills and contribute to process improvements
  • Achieve high customer satisfaction rates and build strong relationships

Why Us:

As a Customer Support Representative, you will be part of a dynamic team that prioritizes customer satisfaction and employee growth. We offer a collaborative and supportive work environment, opportunities for professional development, and a chance to make a real impact on our customers' lives.

We look forward to welcoming you to our team

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