Insurance Service Representative

7 days ago


Manila, National Capital Region, Philippines NTT DATA, Inc. Full time
Job Description

We are seeking a highly skilled and customer-focused Insurance Service Representative to join our team. In this role, you will be responsible for providing exceptional phone support to policyholders, ensuring their satisfaction and resolving any issues they may encounter.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a fast-paced environment. You will also be responsible for developing and maintaining a solid working knowledge of our insurance products and services.

This is an exciting opportunity to work with a leading insurance company and contribute to the success of our customer service team.

Key Responsibilities:

  • Provide front-line phone support to policyholders, addressing their inquiries and resolving their issues
  • Ensure customer satisfaction by following up on calls and responding to emails in a timely manner
  • Develop and maintain a solid working knowledge of our insurance products and services
  • Collaborate with management and other team members to address service issues and concerns


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