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Customer Service Expert

2 weeks ago

Angeles City, Central Luzon, Philippines MCI Full time
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. Our team is dedicated to providing exceptional customer experiences and driving business growth.

Job Description

We are seeking highly motivated and results-driven individuals to join our call center team as Customer Service Experts. In this role, you will be responsible for handling inbound and outbound customer calls, resolving issues, and providing excellent customer service. Your primary goal will be to ensure customer satisfaction and loyalty while driving sales and revenue growth.

Key Responsibilities:
  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Upsell and cross-sell products and services to customers.
  • Meet or exceed sales targets and key performance indicators (KPIs).
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of Microsoft Office Suite.
  • Availability to work flexible hours, including evenings and weekends.
Benefits

MCI offers a comprehensive benefits package, including:

  • Paid time off and holidays.
  • Health insurance and other benefits.
  • Ongoing training and development opportunities.
  • A fun and supportive work environment.