DevOps Platform Specialist
5 days ago
Job Description:
We are seeking a highly skilled DevOps Platform Specialist to join our team. As a key member of our technical support group, you will be responsible for providing technical assistance and guidance to customers on various Trend Micro products and services.
Main Responsibilities:
- Provide technical support via phone, email, and chat to resolve customer inquiries and issues.
- Promote Trend Micro products and services by suggesting relevant solutions to customers.
- Take first-line support and escalate complex issues to senior engineers when necessary.
- Log all customer interactions in the CRM Tool and prioritize multiple cases simultaneously.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related fields.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment with shifting schedules.
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