Instructional Content Developer
4 days ago
About Us
We are a global software company that partners with technology leaders to support companies around the world in navigating their evolving IT needs.
Job Summary:
Technical Trainer Position
We are seeking an experienced Instructional Content Developer to join our team. As a Technical Trainer, you will play a key role in developing and implementing training programs to support the success of our internal stakeholders in their roles.
Your primary goal will be to develop a strong Technical Support team capable of providing effortless partner experiences that build partner loyalty.
Key Responsibilities:
- Develop and maintain training programs to support the onboarding of new Technical Support team members, including training on products, customer service, and partner relationship management.
- Collaborate with cross-functional teams to identify and prioritize training needs for the department.
- Utilize impact and feedback data to consistently improve training and enablement program offerings.
- Develop and maintain job aids that can be used to support the performance of team members.
- Assist the team in preparing the department for upcoming product launches, including coordinating training, writing documentation, and preparing training materials.
Requirements:
To be successful in this role, you will need:
- 2+ years of experience in training program development and facilitation, including synchronous and self-paced eLearning, with e-learning authoring tools (Storyline 360, Adobe Captivate) and screen recording tools (Camtasia) as a plus.
- Prior experience in a technical support role and understanding of basic computer networking concepts are advantageous.
- Strong content development and training facilitator skills, with knowledge of adult learning principles.
- Experience in coordinating training projects and managing multiple ongoing tasks in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
- Strong ability to deliver high-quality results on time while adapting to a dynamic environment.
What We Offer:
We offer a comprehensive benefits package, including medical and dental insurance, generous PTO and observed holidays, and opportunities for career growth and professional development.
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