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IT Operations Manager
2 weeks ago
The IT Site Lead plays a crucial role in managing all IT operations and infrastructure within the production plant. This position ensures seamless IT services and support for production, engineering, and administrative functions while aligning with corporate IT strategies.
- Manage Production Site IT delivery and demand as the local SPOC for IT-related activities, collaborating closely with Engineering and Production teams.
- Interact with local business functions to understand, define, and report on SLAs, serving as the single point of contact for all IT demands.
- Ensure smooth IT operations, including end-user support, regional IT systems and services, communications, and connectivity.
- Oversee the implementation and maintenance of IT systems, including networks, servers, and hardware, to support production and business needs.
- Develop and refine IT processes and procedures to enhance operational efficiency and ensure maximum infrastructure availability.
- Manage crisis situations involving complex technical hardware or software problems, ensuring minimal disruption to operations.
- Oversee lifecycle management of existing hardware, systems, and applications.
- Monitor and manage site-specific IT budgets, focusing on cost-effective solutions.
- Collaborate with corporate IT and external vendors to deploy global IT projects and solutions.
- Provide leadership and support to local IT staff, fostering a culture of continuous learning and improvement.
- Ensure compliance with corporate IT policies, security protocols, and regulatory requirements.
