Professional Customer Service Representative

1 day ago

Angeles City, Central Luzon, Philippines beBeeCustomerService Full time $60,000 - $75,000
Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.

The company is seeking an enthusiastic customer service agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you will assist customers with inquiries and provide excellent service.

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Candidates must have prior call center experience and reside within 80km of the office. They must also have strong proficiency in English, both written and spoken, as well as a high-speed internet connection and an appropriate, quiet work environment.

Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications

Our ideal candidate will possess the following qualities:

  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Prior call center experience essential.
  • Work-from-home experience preferred.
  • Strong command of the English language required.
  • Typing speed of 20+ WPM necessary.
  • High-speed internet connection required.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) essential.
  • Familiarity with Windows operating systems required.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills required.
Benefits

We offer a competitive compensation package and a range of benefits, including:

  • HMO coverage plus a dependent.
  • Rank & File: ₱100,000 coverage.
  • Supervisors/Managers: ₱120,000 coverage.
  • Dental coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Regular disinfection and fogging of the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Others

At MCI, we value diversity and equality in the workplace. We are committed to providing a work environment that is free from discrimination and harassment. All employees share in the responsibility for fulfilling our commitment to a diverse and equal opportunity work environment.

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