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Customer Experience Manager

2 weeks ago

Quezon City, National Capital Region, Philippines UTAK Full time

The ideal candidate will possess excellent leadership skills, with a proven track record in developing and executing strategic plans that align with the company's objectives.

Job Description
  • Formulate and execute data-driven strategies for high-quality after sales support to ensure customer satisfaction.
  • Develop and implement effective communication channels to address client inquiries and concerns in a timely manner.
  • Prioritize speed and quality of responses while aiming for effective resolutions, ensuring that clients receive comprehensive support.
  • Collaborate with cross-functional teams to address and resolve client concerns, utilizing client feedback to suggest improvements to products and services.

In this role, you will be responsible for managing multiple client interactions simultaneously, providing top-notch client experiences, and adapting to changing priorities in a dynamic environment.