Infrastructure Development Lead

1 week ago


Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About TaskUs:

We are a leader in providing outsourced digital services and next-generation customer experience to fast-growing technology companies. Our goal is to help our clients achieve growth by leveraging a cloud-based infrastructure and exploring new technologies.

Our company culture is based on the principles of constant motion, innovation, and consistency. We have expanded our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

Our Team Overview:

We offer our employees competitive industry salaries and comprehensive benefits packages. Our commitment to inclusivity is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Description:

The Technology Demand Manager will be responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services.

This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 – 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively.

Key Job Responsibilities:

  1. Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work.
  2. Identify project scope, timeline, budget, and success measures.
  3. Provide immediate conflict resolution and timely issue escalations.
  4. Manage and guide internal technical functional areas.
  5. Create presentations for project kick-off and closure.
  6. Conduct formal risk management activities throughout the life cycle of the project.
  7. Ensure timely resolution of all pre- and post-production issues meeting or exceeding SLA's.
  8. Maintain rigor around assigned projects' change management.
  9. Ensure project status reporting and updating are done on time.
  10. Maintain a knowledge base of lessons learned for all assigned IT related projects.
  11. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations.
  12. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support.

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