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Community Engagement Coordinator

1 week ago

Makati City, National Capital Region, Philippines ADP Full time
Job Overview:

This role involves supporting the community management team in ensuring seamless communication and engagement within our online community.

Responsibilities:
  • Moderation Assistance: Collaborate with moderators to provide backup coverage during absences and troubleshoot any issues related to their duties.
  • Engagement Monitoring: Assist in monitoring discussions to foster a positive environment, identify trends, and address areas needing intervention.
  • New Moderator Training: Assist in training new moderators on community guidelines, tools, and processes.
  • Content Management: Manage content requests, ensuring alignment with brand guidelines and relevance to the community.
  • User Support: Provide support for login issues and address community access or technical needs.
  • Issue Escalations: Serve as the first point of contact for resolving community-related issues, escalating complex problems.
  • Community Playbook Maintenance: Maintain and update the community playbook to reflect current processes and best practices.
  • Reporting and Insights: Generate and report on key community health metrics, providing recommendations for improvement.
  • Tactical Implementation: Collaborate with the Community Manager to implement plans improving engagement, functionality, and user experience.