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Phone Support Specialist

3 weeks ago

Angeles City, Central Luzon, Philippines Quantum Sourcing Full time

About Us

At Work Services, we pride ourselves on delivering outstanding customer service. We believe that happy customers lead to long-term success.

Job Summary

We are looking for an enthusiastic and empathetic Incoming Call Agent to join our customer service team. The ideal candidate will have excellent communication skills and the ability to work well under pressure.

Key Responsibilities

  1. Respond to customer inquiries via phone and email in a timely and professional manner.
  2. Collaborate with colleagues to resolve complex customer issues and find effective solutions.
  3. Maintain accurate records of customer interactions using various data entry platforms.

Requirements

The successful candidate will have excellent phone skills, strong verbal and written communication skills, and the ability to work in a fast-paced environment.