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Team Lead for Healthcare Revenue Cycle Management

2 weeks ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

About Our Team

Our team is dedicated to providing exceptional service to our clients in the healthcare industry. We are looking for a highly skilled and experienced Team Lead to join our team and help us achieve our goals.

Job Summary

The Team Lead will be responsible for leading a team of call center agents and ensuring that they meet high-quality performance metrics. The successful candidate will also be responsible for monitoring individual and team performance, providing coaching and feedback to agents, and identifying training needs.

Key Responsibilities

  1. Manage a team of call center agents to achieve high-quality performance metrics.
  2. Monitor individual and team performance using call center software and reporting tools.
  3. Provide coaching, support, and feedback to agents to improve performance.
  4. Conduct one-on-one meetings with agents to discuss performance and set goals.
  5. Collaborate with the training department to implement development plans for underperforming team members.

Requirements

  • Minimum 2nd year college undergraduate with no back subjects.
  • At least 2 years of People Management experience preferably with a voice campaign.
  • Healthcare related experience is an advantage.
  • Able to manage a voice campaign.
  • Able to work onsite in McKinley Hills, Taguig.