Customer Debt Recovery Professional

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCollections Full time ₱180,000 - ₱250,000
Real Estate Collections Specialist

A key role in our organization involves contacting customers with outstanding balances and analyzing accounts receivable data to reduce delinquent accounts. As a detail-oriented professional, you will work independently while following company policies and collection guidelines.

Your excellent communication skills in English will enable you to professionally handle collections calls and negotiate payment terms.

Maintaining accurate records of customer interactions and prioritizing follow-ups are crucial responsibilities in this position.

You will also be responsible for working closely with the finance team to report progress and issues.

Key Responsibilities:

  • Contact customers from a provided list to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze Accounts Receivable (AR) data to identify overdue accounts and prioritize follow-ups
  • Record collection efforts in a spreadsheet as per company training and guidelines
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments
  • Refer customers for service disconnection when necessary

Requirements:

  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions)
  • Excellent spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is beneficial
  • Strong negotiation skills with the ability to handle difficult conversations professionally
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following company policies and procedures

Seniority level: Entry-level

Employment type: Full-time

Industries: Technology, Information Services

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