Customer Support Advocate

1 day ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱600,000 - ₱1,200,000
About This Role

This position plays a vital part in ensuring customers derive optimal value from our products and services.

We are seeking a skilled professional to serve as the first point of contact for customer inquiries, providing timely and accurate resolutions.

Key responsibilities include:

  • Delivering real-time support through tickets and calls, guaranteeing prompt and accurate resolutions.
  • Troubleshooting customer issues over the phone with empathy and clarity.
  • Addressing a diverse range of inquiries, encompassing hardware setup, software functionality, troubleshooting, and best practices.
Essential Skills and Qualifications
  • A minimum of 2-3 years of technical support experience.
  • Prior experience in remote hardware and software troubleshooting is mandatory.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-centric mindset.
  • Ability to troubleshoot technical issues in a clear and concise manner.
Benefits of Working with Us

We offer a dynamic work environment, opportunities for growth and development, and a team-oriented culture.

Our ideal candidate will be proactive, resourceful, and comfortable working in a remote team setting.

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