Operations Coordinator

5 days ago


Manila, National Capital Region, Philippines Shopee Full time
Job Description

We are seeking a highly skilled Hub Coordinator to join our team. As a key member of the operations team, you will be responsible for ensuring the smooth day-to-day operations of our hub.

Key Responsibilities:

  • Assist in coordinating and overseeing hub activities, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
  • Monitor and analyze hub performance data to ensure high productivity and efficient achievement of Hub KPIs.
  • Create, review, and validate Hub reports to inform operational decisions.
  • Collaborate with the Customer Support team to resolve customer escalations and provide timely support.
  • Develop and implement process improvement initiatives and projects to enhance hub productivity.
  • Manage payment transactions and associated payment processes.
  • Coordinate with agency coordinators to oversee agency teams and ensure seamless execution of tasks.
  • Perform other tasks as required to support hub operations.


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