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International Visa Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines IDP Education Ltd Full time

**IDP Education Ltd Overview**


We are a global company operating in over 50 countries with a team of over 7,000 people from diverse backgrounds. Our mission is to deliver global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research.

We are committed to providing excellent customer service, maintaining professionalism in all interactions and adhering to our policies, processes, and the Code of Conduct.

**Key Job Responsibilities:**
  • Handle phone inquiries and triage new cases
  • Manage appointments and calendars in Outlook
  • Provide general office and client support via phone and email
  • Update client records in the CRM as per business needs
  • Keep clients informed on application progress
  • Verify required documents for visa applications
  • Address and resolve client issues or complaints
  • Prepare contracts, invoices, and receipts

**Application Assistance:**

  • Support migration agents with visa applications, tribunals, skills assessments, EOIs, and documentation
  • Maintain accurate records in databases and migration systems
  • Track application timelines and follow up on outstanding requirements
  • Ensure the Migration Agent reviews all applications before submission
  • Ensure compliance with regulations and provide administrative support

**Financial Management:**

  • Coordinate invoices, receipts, refunds, and payment queries with the Front Desk

**Teamwork & Collaboration:**

  • Assist Migration Agents with client inquiries and scheduling
  • Foster strong relationships with Education Counsellors, Migration Agents, support staff, and marketing teams

**Requirements:

  • Bachelor's degree
  • Experience in Australian visa processes
  • Achievement-oriented with a strong drive for success
  • Customer service-focused, demonstrating a commitment to client satisfaction
  • Strong teamwork abilities, collaborating effectively with colleagues and stakeholders
  • Excellent problem-solving and negotiation skills to address complex issues
  • Proficiency in English with strong written and verbal communication skills
  • High attention to detail, with strong data entry and administrative capabilities
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet research skills

**Benefits:**

  • Working in a global company with a diverse team
  • Opportunities for career growth and professional development
  • Collaborative work environment