Data Support Specialist

5 days ago


Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time
Nasdaq, Inc. is a global leader in providing innovative technology solutions to the financial industry. Our company is dedicated to empowering investors and businesses with access to market data and analytics. We foster an inclusive culture that promotes diversity, equity, and inclusion, and we strive to create a workplace where all employees feel valued and empowered.

Key Responsibilities
As a Client Support Analyst, you will have several key responsibilities, including:
  • Providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution.
  • Participating in ad-hoc projects supporting client needs and internal team initiatives.
  • Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements.
  • Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base.
  • Documenting and tracking all client interactions in Nasdaq's CRM system.

Requirements
We are looking for individuals who possess excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. A Bachelor's degree in Business Administration, Economics or other related fields is required, as well as at least two years of experience in a shared services organization - preferably with combined content management and client service experience. Familiarity/understanding of the Capital Markets and proficiency in English, both oral and written, are also necessary.

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