System Maintenance Technician

3 days ago

Manila, National Capital Region, Philippines HR Primo Management Services Full time
IT Support Staff Job Description
The IT Support Staff is responsible for maintaining and improving the organization's IT systems and infrastructure to support business-critical operations. This role ensures seamless functionality of operating systems, hardware, software, and networks while providing technical support to end-users. The IT Support Staff will also implement system upgrades, evaluate emerging technologies, and ensure employees are trained in the proper use of IT tools.

Responsibilities:
  • Maintain and troubleshoot operating systems, security tools, applications, servers, laptops, desktops, and hardware.
  • Install, configure, and provide support for workstation software, hardware, printers, and phones.
  • Execute systems and network design, documentation, implementation, and testing.
  • Handle business-critical tasks such as system upgrades and performance troubleshooting.
  • Identify vulnerabilities in IT systems, enhance efficiency, and improve system accuracy.
  • Research, evaluate, and recommend emerging hardware and software technologies.
  • Set up and manage advanced network firewalls, switches, and wireless networks.
  • Train employees in the proper use of IT software and hardware.
  • Provide technical support, resolve system issues, and document resolutions.
  • Ensure compliance with company policies and maintain confidentiality of company information.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in IT support and systems maintenance.
  • Proficient in operating systems, enterprise backup/recovery procedures, and system performance tools.
  • In-depth knowledge of wireless networks, structured cabling, and telecom systems.
  • Familiarity with widely used applications, including Microsoft, Adobe, and Google Workspace.
  • Experience with video conferencing systems and common hardware devices such as smartphones and tablets.
  • Strong problem-solving skills and excellent interpersonal communication.
  • Ability to work overtime and adjust to flexible schedules when necessary.

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