Account Relationship Manager

2 weeks ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time
Job Overview

Ayuda Business Management Solutions Inc. is seeking a highly skilled Account Relationship Manager to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, building strong relationships and driving business growth.

Key Responsibilities:
  • Manage large volumes of incoming calls, responding promptly to client inquiries and resolving issues efficiently.
  • Build strong relationships with clients, assessing their needs to achieve satisfaction and delivering exceptional customer service.
  • Identify opportunities to generate sales leads, upsell or cross-sell products/services to meet client needs.
  • Meet sales targets and call handling quotas, maintaining high levels of customer satisfaction.
  • Handle customer complaints effectively, offering solutions and alternatives within set timeframes.
Requirements:
  • 6-12 months of experience in the BPO industry, with a proven track record of success.
  • Strong communication and interpersonal skills, with excellent phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices, along with customer orientation and adaptability.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.


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