Linux System Support Professional

1 week ago

Manila, National Capital Region, Philippines beBeeSupport Full time $21,000 - $84,000
Job Description

We are seeking a skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support to customers, taking ownership of new cases via telephone, email and web, acting as an internal customer advocate, ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.

  • This role entails working closely with our engineering teams to identify and resolve complex technical issues, prioritizing your work in order to accomplish the most important and urgent tasks first, keeping on learning as our products and services grow and evolve.
  • You will contribute new knowledge base articles, maintain existing articles, draft and distribute technical notices for internal and external communication, identifying and suggesting any opportunities to provide a better service.

The ideal candidate will have exceptional academic track record from both high school and university, undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.

Required Skills and Qualifications

Essential skills: experience with Linux troubleshooting, knowledge or basic hands-on experience on 2 or more of Linux server administration, programming fundamentals, networking, virtualization / Cloud computing concepts.

Desirable skills: excellent written and verbal communication skills, strong problem-solving and analytical skills, ability to work effectively in a fast-paced environment.

Benefits

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

Others

At Canonical, we value diversity and inclusion and welcome applications from candidates who share our commitment to these values.

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