Telehealth Nurse or Pharmacist Needed
5 days ago
Eucalyptus is a dynamic digital healthcare company that is changing the face of healthcare. We believe in providing multidisciplinary clinical support to patients throughout their treatment, and we're seeking a Clinical Support Associate to join our team.
About the CompanyWe have a growing team across 5 countries and have helped over 500K patients globally. Our 5 clinics focus heavily on personalising the experience for different demographics, and we're committed to making a positive impact on the lives of millions of patients worldwide.
The Clinical Support Associate will work alongside doctors, nurses, and pharmacists to triage, assess, and support patients through their treatment. This role is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.
About the Role (What You'll Be Doing)As a Clinical Support Associate, you will be responsible for evaluating the severity of patients' medical side effects and enquiries, providing appropriate assistance and information, and escalating where necessary. You will also be responsible for ensuring timely and accurate responses to patients, maintaining patient safety, and initiating communication based on tracker information.
Additionally, you will share patient insights with our clinical services team and wider business, including sharing patient feedback and suggestions for improvement. You will be an integral part of our team, working closely with our clinical team to provide high-quality care to our patients.
About You (Who You Are)- A Doctor of Medicine, Registered Pharmacist, or Registered Nurse with 2+ years post-registration experience in the healthcare industry.
- Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email.
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule.
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision.
- You are willing to work a late mid-shift schedule between 2 PM - 1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off.
- Experience in triaging in a clinic or emergency setting.
- Previous work experience in tele-health.
- Passion for weight loss, skincare, sexual health, or fertility.
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