Telco Account Representatives

5 days ago


Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time

Talent Outsourcing Channel Solutions is seeking experienced professionals to fill the role of Customer Service Representative (CSR) for a Telco Account.

The successful candidate will be responsible for providing exceptional customer service and support to our valued clients.

Job Description:
  • Customer Interaction: Respond to inbound customer inquiries and requests via phone, email, or chat channels
  • Issue Resolution: Resolve customer issues and concerns in a timely and professional manner
  • Product Information: Provide accurate information about products and services
  • Sales and Upselling: Upsell and cross-sell relevant products and services to customers
  • Record Keeping: Maintain detailed records of customer interactions
  • Compliance: Adhere to established policies, procedures, and quality standards
  • Team Collaboration: Collaborate with team members to ensure a seamless customer experience

Required Skills and Qualifications:

  • High school graduate or equivalent
  • Previous experience in customer service or call center environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in English and local language
  • Enthusiasm, patience, and genuine passion for customer service
  • Williness to work in a fast-paced, dynamic environment
  • Basic computer skills and CRM tool familiarity


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