Telco Account Representatives
5 days ago
Talent Outsourcing Channel Solutions is seeking experienced professionals to fill the role of Customer Service Representative (CSR) for a Telco Account.
The successful candidate will be responsible for providing exceptional customer service and support to our valued clients.
Job Description:- Customer Interaction: Respond to inbound customer inquiries and requests via phone, email, or chat channels
- Issue Resolution: Resolve customer issues and concerns in a timely and professional manner
- Product Information: Provide accurate information about products and services
- Sales and Upselling: Upsell and cross-sell relevant products and services to customers
- Record Keeping: Maintain detailed records of customer interactions
- Compliance: Adhere to established policies, procedures, and quality standards
- Team Collaboration: Collaborate with team members to ensure a seamless customer experience
Required Skills and Qualifications:
- High school graduate or equivalent
- Previous experience in customer service or call center environment
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in English and local language
- Enthusiasm, patience, and genuine passion for customer service
- Williness to work in a fast-paced, dynamic environment
- Basic computer skills and CRM tool familiarity
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