ConciergeProfessional

Job Summary

GrowthAssistant is seeking a high-level Concierge Professional to play a key role in ensuring our clients feel supported, guided, and valued throughout their journey.

In this position, you'll serve as a trusted advisor, providing empathetic, thoughtful, and personalized assistance through email and chat. If you're passionate about customer care, detail-oriented, and thrive in creating meaningful connections, we'd love to hear from you.

Key Responsibilities:

• Manage, communicate, and respond to our customers via email and chat.
• Understand customers' needs and provide them with appropriate personalized solutions.
• Act as a trusted advisor to couples, providing guidance, best practices, and recommendations to maximize their experience with our products/services (while collaborating with our research, product, and logistics teams).
• Build strong relationships with couples by providing trust, empathy, and professionalism.

About You

• The ideal candidate has a