Cloud Consultant
4 days ago
About SAP
We are a leading enterprise software company that helps organizations run better by providing innovative solutions to their business challenges. At SAP, we believe in creating a workplace that is collaborative, inclusive, and focused on delivering exceptional results.
Our team of experts works closely with customers to understand their needs and develop tailored solutions that meet their specific requirements. As a CFE Associate Consultant, you will be a key member of this team, working on projects related to Travel and Expense Management delivered in the cloud.
Job Description- Provide exceptional customer service and support to our clients, ensuring clear communication and timely resolution of issues.
- Work collaboratively with cross-functional teams to deliver high-quality solutions that meet customer needs.
- Develop and maintain strong relationships with customers, understanding their business goals and objectives.
- Identify opportunities to upsell and cross-sell our products and services to customers.
Responsibilities
As a CFE Associate Consultant, your primary responsibilities will include:
- Onboarding new customer or partner projects, facilitating data gathering for implementation.
- Validating and defining expectations and scope of work.
- Serving as an ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services.
- Escalation management: coordination and documentation of customer escalations.
- Triage: review and route client queries and service requests to appropriate teams.
- Education: Bachelor's degree in any field or equivalent work experience.
- Demonstrated proficiency in written and verbal communications.
- Ability to pass a background check.
- Previous experience with a customer-facing role is a plus.
Competencies
The ideal candidate will possess the following competencies:
- Ability to be self-directed and work independently.
- Task-oriented.
- Customer management skills.
- Excellent communication skills.
- Strong organizational skills.
- Strong analytical and problem-solving skills.
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