Systems Automation Expert

3 days ago


Cebu City, Central Visayas, Philippines St Trinity Property Group Full time

We are seeking a highly skilled IT Support Specialist/Systems Administrator to join St Trinity Property Group's team. As the IT Support Specialist/Systems Administrator, you will be responsible for deploying new systems, contributing to IT projects as required, and maintaining the day-to-day operation and maintenance of sales, marketing, systems, and IT tools within the Zoho One Business Suite.

  • Deploy new systems and contribute to IT projects as required
  • Audit our systems and identify gaps, recommend and implement solutions
  • Provide day-to-day IT and systems support & solutions for a team of 50 people using helpdesk tools
  • Set up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, Fiji
  • Maintain a telephony system (RingCentral), a rostering platform (Acuity)
  • Manage day-to-day operation and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business Suite
  • Manage IT assets, including asset registers, storage, and repairs
  • Work with open APIs to create integrations for 3rd party tools and St Trinity tech stack
  • Support ongoing technical training programs for St Trinity staff
  • Ensure appropriate documentation is created and maintained regarding services and systems
Key Responsibilities:
  • System Deployment: Deploy new systems and contribute to IT projects as required
  • System Audit and Maintenance: Audit our systems and identify gaps, recommend and implement solutions
  • Day-to-Day IT Support: Provide day-to-day IT and systems support & solutions for a team of 50 people using helpdesk tools
  • User Account Management: Set up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, Fiji
  • Telephony System Maintenance: Maintain a telephony system (RingCentral), a rostering platform (Acuity)
  • IT Asset Management: Manage day-to-day operation and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business Suite
  • Repair and Maintenance: Manage IT assets, including asset registers, storage, and repairs
  • API Integration: Work with open APIs to create integrations for 3rd party tools and St Trinity tech stack
  • Training Programs: Support ongoing technical training programs for St Trinity staff
  • Documentation: Ensure appropriate documentation is created and maintained regarding services and systems
Requirements:
  • Completion or near completion of Diploma/Degree in Computer/IT Discipline
  • IT support experience
  • Telephony system experience
  • Strong technical knowledge in Microsoft Windows 11 OS, Microsoft Office Suite, Google Workspace
  • Working knowledge in Office 365 Tools such as SharePoint Online, MS Teams, Planner, OneDrive for Business
  • Strong diagnostic skills and an analytical approach
  • Strong communication skills, with the ability to liaise with stakeholders at all levels
  • Knowledge/Exposure in CRMs preferably Zoho
Desirable Skills:
  • Working knowledge in SQL
  • Knowledge in data visualization with Analytics tools such as Power BI, Tableau
  • Working knowledge of basic web page development tools such as Unbounce, Wordpress


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