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About Penbrothers
We are an HR and remote talent management partner providing talented Filipinos with global opportunities in high-growth startups and dynamic companies.
As a Customer Success Strategist, you will shape exceptional client experiences from day one of onboarding. You'll be the champion of our new clients, guiding them through a seamless onboarding journey. Key responsibilities include:
- Achieve set team OKRs and metrics
- Build deep understanding of customers' business and operational objectives
- Develop thorough understanding of our service offerings to drive value to our clients
- Maintain accurate client records
You will also collaborate with our dynamic Customer Success team and cross-functional partners in Sales, HR, Finance, and Talent Acquisition to create a unified support system for our clients.
Requirements:
- Bachelor's degree in Education, Business, or Communications
- 2-5 years of experience in customer-facing roles such as Sales Representative, Customer Success, or Account Management
- Highly organized and detail-oriented
- Self-driven and proactive nature
