Fresenius Medical Care HR Contact Center Specialist

7 days ago

Manila, National Capital Region, Philippines Fresenius Medical Care Full time

Fresenius Medical Care seeks a highly organized and proactive HR Contact Center Specialist to manage backlogs, prioritize tasks, and collaborate with cross-functional teams to resolve issues and improve processes.

Key Responsibilities

  • Review, prioritize, and resolve backlog items, ensuring timely and efficient completion.

  • Work closely with cross-functional teams to understand backlog issues and support agreed processes and procedures.

  • Maintain detailed records of backlog items, resolutions, and stabilization efforts for future reference and continuous improvement.

  • Provide regular updates and reports on backlog status and stabilization progress to management.

    • Provide expert and skilled end-user support for Workday and other HR systems and tools.

    • Document calls and code as appropriate for reporting purposes.

    • Accurately and efficiently resolve issues and inquiries through multiple channels.

    • Effectively communicate with employees, managers, and executives through various channels.

    • Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.

Requirements

  • Minimum 2+ years of related experience preferably in a US HR Contact Center/US Healthcare Account and HR Shared Services environment

  • Must have a bachelor's degree

  • Excellent written and oral communication skills

  • Ability to follow strict policy guidelines and recognize situations requiring call escalation

  • Proficiency in Microsoft Office Suite

  • Ability to work in a fast-paced environment

  • Experience working in a Shared Services environment (HR Shared Services preferred)

  • Experience in Workday (or similar), case management tools (Dovetail or SNow preferred)

  • Strong problem-solving, analytical, and critical thinking skills

  • Ability to work in a collaborative team environment

  • Willing to work for a fixed-term employment for 12 months

  • Amenable to work in a Hybrid set-up and on a Night shift schedule.

  • Amenable to work on-site in Taguig and or Alabang

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