Contact Center Trainer
3 weeks ago
RSD Human Resources Management Consultancy is seeking a highly skilled Contact Center Trainer to join our team. As a Trainer, you will be responsible for handling TSR or CSR accounts, utilizing your expertise to deliver high-quality training and development programs.
Key Responsibilities:
- Develop and implement training programs for TSR or CSR accounts.
- Conduct training sessions, providing guidance and support to ensure participant understanding and engagement.
- Assess participant progress and provide feedback for improvement.
- Maintain up-to-date knowledge of industry trends and best practices in contact center training.
Requirements:
- BS Degree with 1 year of experience as a Trainer handling TSR or CSR accounts.
- Amenability to work both onsite at Ortigas and Gilmore locations.
- Competitive salary package: 25,000 - 28,000 basic pay plus 24,000 signing bonus.
- Working schedule: onsite, shifting schedule.
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