Contact Center Trainer

3 weeks ago


ORTIGAS, Philippines RSD Human Resources Management Consultancy Full time
About the Role:

RSD Human Resources Management Consultancy is seeking a highly skilled Contact Center Trainer to join our team. As a Trainer, you will be responsible for handling TSR or CSR accounts, utilizing your expertise to deliver high-quality training and development programs.

Key Responsibilities:
  • Develop and implement training programs for TSR or CSR accounts.
  • Conduct training sessions, providing guidance and support to ensure participant understanding and engagement.
  • Assess participant progress and provide feedback for improvement.
  • Maintain up-to-date knowledge of industry trends and best practices in contact center training.

Requirements:
  • BS Degree with 1 year of experience as a Trainer handling TSR or CSR accounts.
  • Amenability to work both onsite at Ortigas and Gilmore locations.
  • Competitive salary package: 25,000 - 28,000 basic pay plus 24,000 signing bonus.
  • Working schedule: onsite, shifting schedule.

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