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Telecommunication Systems Analyst

2 weeks ago

Makati City, National Capital Region, Philippines UnitedHealth Group Full time

Job Summary

We are looking for a skilled Telecommunication Systems Analyst to join our team. The ideal candidate will have experience working with contact center telephony platforms and possess strong analytical and problem-solving skills.

About the Role

The Telecommunication Systems Analyst will be responsible for analyzing request queues, executing credentialing-related access audits, and conducting data trend analysis to provide recommendations for process improvements.

Requirements

  • Undergraduate degree or equivalent experience
  • 4+ years of IT experience in a large enterprise environment using Rally or ServiceNow
  • 2+ years of experience working on contact center telephony platforms such as Genesys, CXOne, Avaya, Cisco, or MS Teams
  • Experience with MS Teams, MS Excel, and SharePoint