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Contact Center Representative

3 weeks ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

About This Opportunity

We are excited to offer a unique opportunity for a talented Contact Center Representative to join our team at Fair Trade Outsourcing. As a key member of our customer support team, you will have the chance to make a real difference in the lives of our customers, delivering exceptional service, and exceeding their expectations.

Main Responsibilities:

  • Deliver outstanding customer service through various communication channels, ensuring that customer needs are met with professionalism and care.
  • Process and resolve complex customer issues, providing creative solutions to their problems.
  • Collaborate with colleagues to achieve team goals, share knowledge, and provide assistance when needed.
  • Contribute to the development of new processes and procedures to improve customer satisfaction and efficiency.