Help Deliver Exceptional Customer Experiences
1 day ago
We are seeking a Customer Success Manager to join our team. In this role, you will be responsible for developing trust with our customers and providing them with the best possible experience navigating our vast offering.
You will work closely with internal teams to alleviate any pain points, align expectations, and help draw and deliver on an appropriate collaboration roadmap.
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- A strong focus on supporting customers by finding solutions to ticket requests.">
- Enrich documentation about problem solving, Q&A, onboarding materials.">
- Drive campaigns targeting multiple customers through digital touch-points and activities.">
- Identify high potential as well as high risk customers from newly onboarded users or customers">
- Onboard new customers and introduce them to our products and support processes.">
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.">
- Engage with your portfolio of customers to ensure risk identification">
- Collect feedback from customers and format them for review by the product team">
- ">
- Customer-facing experience">
- An empathetic individual with a natural drive to help others">
- Passion for technology, infrastructure and Ubuntu in particular is a must">
- Excellent presentation skills">
- Strong organisational skills, ability to structure and constantly update documentation">
- A team player capable of interacting with all departments internally">
- ">
- Distributed work environment with twice-yearly team sprints in person">
- Personal learning and development budget of USD 2000 per year">
- Annual compensation review">
- Recognition rewards">
- Annual holiday leave">
- Maternity and paternity leave">
- Employee Assistance Programme">
- Opportunity to travel to new locations to meet colleagues from your team and others">
- Priority Pass for travel and travel upgrades for long haul company events">
Canonical is a pioneering tech firm that is at the forefront of the global move to open source.
">We recruit on a global basis and set a very high standard for people joining the company.
">We expect excellence - in order to succeed, we need to be the best at what we do.
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