Risk and Compliance Expert

1 week ago

Manila, National Capital Region, Philippines Transcom Worldwide (Philippines), Inc. Full time

Transcom Worldwide (Philippines), Inc. is seeking a highly skilled Risk and Compliance Expert to join our team as a Regional Risk and Compliance Manager.

This is a challenging role that requires expertise in risk management, compliance, and investigations within a Business Process Outsourcing (BPO) environment.

The successful candidate will be responsible for managing regional risk assessments, ensuring adherence to local regulatory requirements, mitigating risk exposure, and supporting global compliance strategies tailored to the unique needs of the region.

Key Responsibilities:
  1. Regional Risk Management & Compliance Oversight:
    • Conduct thorough risk assessments to identify vulnerabilities and recommend mitigations.
    • Evaluate regional operations against international laws, industry standards, and organizational policies.
    • Maintain up-to-date knowledge of regional regulatory requirements and ensure alignment with global frameworks.
  2. Investigations, Fraud Mitigation & Audits:
    • Lead complex investigations into regional compliance breaches, fraud incidents, or unethical practices.
    • Implement effective fraud detection and prevention measures, including whistleblower mechanisms and monitoring protocols.
    • Oversee internal and external audit processes for the region, addressing findings and driving compliance improvements.
  3. Compliance Process & Governance:
    • Develop and maintain compliance processes tailored to regional regulatory requirements.
    • Ensure adherence to legal, regulatory, and contractual obligations within regional campaigns and operations.
    • Support the preparation and presentation of regional risk and compliance reports for senior management.
  4. Collaboration with Regional and Global Teams:
    • Partner with regional leadership, operational teams, and external legal counsel to address compliance and risk challenges.
    • Act as the regional liaison for global compliance initiatives, ensuring seamless integration and execution of policies.
    • Foster relationships with local regulators and industry bodies to stay updated on emerging regulatory trends.
  5. Leadership & Team Development:
    • Manage and mentor regional compliance officers, promoting professional growth and high performance.
    • Cultivate a culture of compliance across all levels of regional operations.
  6. Strategic Risk and ESG Integration:
    • Integrate Environmental, Social, and Governance (ESG) principles into regional risk and compliance strategies.
    • Identify and mitigate ESG-related risks, ensuring alignment with organizational sustainability goals.
  7. Training & Development:
    • Deliver comprehensive compliance training to regional employees, enhancing awareness of regulatory obligations and fraud prevention strategies.
    • Collaborate with global teams to implement region-specific compliance education programs.
  8. Emerging Risk Monitoring:
    • Monitor local regulatory changes, industry developments, and geopolitical risks impacting the region.
    • Provide strategic guidance to regional and global leadership on proactive strategies to address emerging threats.
    • Ensure regional operations comply with applicable local laws and global standards, mitigating legal, financial, operational, and reputational risks.
    • Drive operational efficiency and maintain a proactive, consistent risk management approach within the region.
Requirements:

To succeed in this role, you must have:

  • Bachelor's degree in Risk Management, Business Administration, Law, or related fields (Master's degree preferred).
  • Certifications such as CRISC, CFE, or CIA are highly desirable.
  • At least 5 years of experience in risk management, compliance, or investigations within a BPO or multinational environment.
  • Demonstrated expertise in managing audits, fraud mitigation, and compliance frameworks specific to the region.
  • Strong understanding of regional regulatory requirements, including GDPR, HIPAA, PCI DSS, or other local laws.
  • Familiarity with compliance tools and fraud detection systems relevant to the region, with proficiency in using data analytics to monitor risks and compliance metrics.
  • Deep understanding of regional regulatory landscapes and industry best practices.
  • Strong analytical skills for assessing and addressing risks effectively.
  • Proven ability to lead regional teams and collaborate across functional and cultural boundaries.
  • Effective communication skills for engaging with diverse stakeholders, including regulators and senior management.
  • Ability to distill complex regulatory requirements into actionable insights for operational teams.

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