Advanced Cloud Infrastructure Specialist

2 days ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Job Overview

The role of L2 MSP Support Engineer is crucial in ensuring the security, integrity, and efficiency of our operations. As a member of our global team, you will be responsible for handling technical support requests, resolving issues, and contributing to maintaining a high-performing IT environment.

Our ideal candidate will have at least 5 years of experience in Global Support/Technical Operations Engineering, preferably minimum of 3 years as L2 in an AU MSP environment. Relevant IT experience and/or certifications in Microsoft O365, Azure, or AWS are highly valued.

Key Responsibilities:

  • Cloud Infrastructure support: Ensure the stability and performance of cloud infrastructure, including configuration profiles, compliance profiles, endpoint security baselines & hardening, application deployments and patching, exposure management, and cloud security management across AWS and Azure environments.
  • Proactive maintenance: Build, maintain, and manage clients' infrastructure, end-to-end system stability and performance, incident and problem management, patch and vulnerability management, monitor performance of company systems, ensuring issues are appropriately escalated and resolved.
  • Management and support of any and all company 3rd party services.
  • Microsoft 365 support: Microsoft support (Exchange Online, SharePoint, MS Teams, OneDrive), CSP & SPLA Service Management (Microsoft 365 License management and Azure subscription management).
Requirements
  • At least 5 years of experience in Global Support/Technical Operations Engineering, preferably minimum of 3 years as L2 in an AU MSP environment.
  • Relevant IT experience and/or certifications in Microsoft O365, Azure, or AWS.
  • Proficiency in PowerApps, with experience in developing and customizing business applications.
  • Understanding of IT management principles and commitment to maintaining high security standards.
  • Excellent communication skills, with the ability to confidently interact with staff and suppliers.
Preferred Skills
  • Hold at least two Associate-level certifications in Microsoft, Azure, or AWS.
  • Hands-on experience with PowerPlatform and cloud technologies.
Training & Certification Path

We encourage professional growth. You'll work with your manager to design a personalized training path, which may include Microsoft Azure, Microsoft 365, and AWS.

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