Collector Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Blue Eagle 525 Lending Investor Inc Full time

Job Title: Collector Representative

Job Description:

We are seeking a proactive and empathetic Collector Representative to join our team. As a key member of our collection team, you will be responsible for managing and collecting overdue payments from borrowers while maintaining a positive client relationship.

Key Responsibilities:

  • Client Communication: Engage with clients who have overdue loans or payments, using phone, email, and in-person communication to remind them of their obligations and assist in resolving outstanding balances.
  • Payment Negotiation: Work with clients to negotiate repayment plans or settlements, tailoring solutions based on the client's financial situation while ensuring company policies and regulations are adhered to.
  • Account Management: Maintain accurate records of all interactions with clients and update the status of collections in the system, tracking payments and ensuring that all accounts are resolved in a timely manner.
  • Dispute Resolution: Address and resolve any disputes or concerns clients may have regarding their debts, collaborating with other departments (e.g., legal, customer service) when needed to resolve complex cases.
  • Customer Relationship Management: Provide excellent service by listening to clients' financial difficulties, demonstrating empathy, and offering solutions to facilitate repayment while maintaining positive relationships.
  • Compliance and Regulations: Ensure that all collection activities comply with applicable laws and regulations, including data protection and privacy standards.
  • Reporting: Prepare reports on collection activities, outstanding accounts, and progress towards recovery goals for management review.
  • Problem Solving: Identify accounts that are at risk of default and take proactive measures to prevent further issues, working with clients to identify the root causes of non-payment and suggest alternatives to avoid escalation.

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