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Retail Operations Manager

2 weeks ago

Davao City, Davao, Philippines Banh Mi Kitchen Full time
Job Description

We are seeking a highly skilled Store Supervisor to oversee daily store operations at Banh Mi Kitchen. This individual will be responsible for ensuring sales targets are met, maintaining excellent customer service standards, and managing a team of retail staff.

Key Responsibilities:
  • Operational Excellence: Supervise daily store operations, guaranteeing smooth and efficient workflow.
  • Team Management: Lead and motivate store staff to meet sales targets and maintain high service standards.
  • Inventory Control: Monitor inventory levels, place stock orders, and prevent losses due to spoilage or theft.
  • Safety and Compliance: Ensure compliance with sanitation, safety, and store operational procedures.
  • Customer Service: Handle customer concerns, feedback, and complaints professionally.
  • Staff Development: Train and develop staff, providing guidance on best practices and company policies.
  • Cash Handling and Sales Reporting: Oversee cash handling, sales reports, and ensure timely deposits.
  • Digital Presence: Manage online food aggregator accounts (e.g., Foodpanda, GrabFood, Pickaroo).
  • Performance Evaluations: Conduct regular performance evaluations and provide constructive feedback to employees.
  • Marketing and Promotions: Coordinate with the management team to implement marketing and promotional activities.
  • Sales Analysis: Analyze sales trends and recommend strategies for improvement.