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Workforce Planning and Optimization Specialist

3 weeks ago

Manila, National Capital Region, Philippines Neksjob Philippines Full time

At Neksjob Philippines, we are seeking a skilled Workforce Planning and Optimization Specialist to join our team. Our ideal candidate will have experience in Workforce Management (WFM) and possess strong analytical and problem-solving skills.

The successful candidate will be responsible for monitoring and optimizing workforce performance, ensuring that staffing levels align with operational needs. They will use their expertise to forecast, schedule, and manage resources efficiently to achieve organizational goals.

  • Analyze and manage workforce data to forecast staffing needs.
  • Develop and maintain schedules that align with business needs.
  • Monitor real-time performance and make necessary adjustments to ensure service levels are met.
  • Collaborate with other departments to ensure efficient workforce management and adherence to targets.
  • Perform data analysis to identify trends, issues, and areas for improvement.
  • Generate and present reports on workforce performance and staffing levels.
  • Ensure compliance with company policies and service level agreements (SLAs).
  • Conduct WFM assessments and contribute to continuous process improvements.