Customer Experience Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

VXI Global Holdings B.V. seeks a skilled Multilingual Service Representative to join its team. As a Customer Experience Specialist, you will be responsible for ensuring excellent service by responding promptly and accurately to client inquiries.

In this role, you will also analyze customer account information to identify opportunities for growth and provide tailored solutions to enhance the client's business.

Key Responsibilities:

  • Respond to client inquiries and resolve issues efficiently
  • Analyze customer account information to identify opportunities for growth
  • Provide tailored solutions to enhance the client's business

Requirements:

  • Must be fluent in speaking both Cantonese and English
  • Must have at least 6 months call center experience
  • Amenable to work in fixed graveyard shift schedule
  • Must be amenable to work onsite in Quezon City
  • For foreign nationals - must have eligibility to work in the Philippines


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