Operations Management Lead
5 days ago
We are seeking a highly skilled Operations Management Lead to join our team at MCI. This is an exciting opportunity to leverage your expertise in contact center operations and strategy to drive business growth and excellence.
As an Operations Management Lead, you will be responsible for managing day-to-day contact center operations, developing and implementing operational strategies, and ensuring alignment with corporate objectives. You will work closely with corporate leadership and require a high degree of initiative, sound judgment, and leadership.
Key Responsibilities:
- Manage Sales Supervisors
- Oversee quality, production, and hours
- Assist with implementation of strategic sales plans
- Manage metrics, performance criteria, policies, and procedures
Requirements
To succeed in this role, you will need:
- Associate's degree and/or relevant work experience
- Exceptional interpersonal and communication skills
- Strong supervisory experience including staff development
- Working knowledge of Microsoft Office
About Us
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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