Operations Management Lead

5 days ago


Pasig, National Capital Region, Philippines MCI Full time
About the Role

We are seeking a highly skilled Operations Management Lead to join our team at MCI. This is an exciting opportunity to leverage your expertise in contact center operations and strategy to drive business growth and excellence.

As an Operations Management Lead, you will be responsible for managing day-to-day contact center operations, developing and implementing operational strategies, and ensuring alignment with corporate objectives. You will work closely with corporate leadership and require a high degree of initiative, sound judgment, and leadership.

Key Responsibilities:

  • Manage Sales Supervisors
  • Oversee quality, production, and hours
  • Assist with implementation of strategic sales plans
  • Manage metrics, performance criteria, policies, and procedures

Requirements

To succeed in this role, you will need:

  • Associate's degree and/or relevant work experience
  • Exceptional interpersonal and communication skills
  • Strong supervisory experience including staff development
  • Working knowledge of Microsoft Office

About Us

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.



  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    About the RoleThe Process Excellence Manager is responsible for developing and implementing processes and procedures to create a fully functional infrastructure. This position requires strong analytical and problem-solving skills, as well as excellent leadership abilities.Key Responsibilities* Develop, implement, and review processes and procedures to create...


  • Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    ResponsibilitiesManage the company's internal compliance framework, developing comprehensive compliance policies and procedures.Conduct regular internal audits and risk assessments to identify and mitigate potential compliance issues.Liaise with regulatory bodies, external auditors, and certification authorities to ensure we have a clear understanding of all...


  • Pasig, National Capital Region, Philippines Professional Parking Management Corporation Full time

    At Professional Parking Management Corporation, we are seeking a highly skilled Facilities Operations Manager to oversee the design and layout of our parking facilities. The ideal candidate will have a strong background in graphic arts, architecture, or a related field.Job ResponsibilitiesDesign and implement site layouts for optimal efficiency and customer...


  • Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    Finance Leadership OpportunityWeSource Management Consultancy Firm is looking for a seasoned Financial Operations Manager to join our team. As a key member of our leadership team, you will oversee all aspects of our financial management, ensuring accurate and timely financial reporting.In this role, you will be responsible for leading the development and...


  • Pasig, National Capital Region, Philippines Dempsy Resource Management Inc. Full time

    Job DescriptionWe are seeking an experienced Financial Operations Manager to join our team at Dempsy Resource Management Inc. As a key member of our accounting department, you will be responsible for supervising and leading the accounts payable and accounts receivable teams to ensure efficient and accurate processing of invoices, payments, and...

  • IT Operations Lead

    3 days ago


    Pasig, National Capital Region, Philippines First Focus IT Full time

    First Focus IT is seeking an experienced IT Operations Lead to oversee the delivery of our IT services in the Philippines. As a senior member of our operations team, you'll be responsible for managing day-to-day IT operations, ensuring high levels of service quality, and driving business growth through strategic initiatives.About the RoleDevelop and...


  • Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full time

    About the RoleWe are seeking a highly skilled E-commerce Product Category Manager to join our team at SuiteStudio Operations Inc. The successful candidate will be responsible for managing and optimizing product categories, enhancing product discoverability, and collaborating with cross-functional teams to ensure a seamless online shopping experience.


  • Pasig, National Capital Region, Philippines Anytime Cleaners Corp. Full time

    Anytime Cleaners Corp. has an exciting opportunity for a Team Lead Operations to join our team.Job DescriptionThe ideal candidate will have experience in operations management and be able to lead a team to achieve business objectives.Key DutiesLead the operations department to ensure smooth day-to-day activities.Develop and implement operational processes to...


  • Pasig, National Capital Region, Philippines JG Summit Holdings Inc. Full time

    Job OverviewThe HR Operations Assistant Manager will play a key role in supporting the smooth operation of our shared services arm. The successful candidate will possess strong leadership skills, with the ability to manage multiple operational activities simultaneously.Main Responsibilities:Operational Support: Collaborate with teams to ensure daily...


  • Pasig, National Capital Region, Philippines Park Secure Management Corporation Full time

    Key ResponsibilitiesThe successful candidate will be responsible for driving operational excellence and business efficiency within our organization. Key responsibilities will include developing and implementing process improvements, collaborating with IT and customer support teams, and leading cross-functional teams to drive business growth and excellence....


  • Pasig, National Capital Region, Philippines Geidi IT Management Full time

    As an experienced Accounting Officer, you will play a crucial role in managing Geidi IT Management's financial operations. You will be responsible for accounts payable and receivable, as well as other accounting tasks.The ideal candidate will possess strong analytical and problem-solving skills, with a keen eye for detail. Proficiency in MYOB and Strumis &...


  • Pasig, National Capital Region, Philippines Indra Philippines Full time

    About the RoleWe are looking for a seasoned IT Operations professional to join our team at Indra Philippines. As an IT Operations Lead, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Main Responsibilities:Evaluate and improve operational processes to optimize efficiency and productivity.Develop and maintain...


  • Pasig, National Capital Region, Philippines CBEnterprise Full time

    About the RoleCBEnterprise is seeking a talented Director of Operations to lead our operations team. This is a fantastic opportunity for an experienced professional to take charge of our day-to-day activities and drive growth through process improvement.Main ResponsibilitiesManage and coordinate all aspects of operations to meet business needsDevelop and...


  • Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time

    Job OverviewMeralco PowerGen (MGEN) seeks a highly skilled IT Operations and Governance Head to lead our IT team in providing exceptional service delivery and ensuring operational efficiency.About the RoleThis is a leadership position responsible for overseeing IT governance, operations, and service management. The ideal candidate will have a strong...


  • Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    Job Summary:We are seeking a Head of Online Gaming Operations to lead our online gaming operations team. This is an exciting opportunity for an experienced professional to join our team and drive online gaming operations strategies.The successful candidate will have a strong understanding of the online gaming industry and a proven track record in operations...


  • Pasig, National Capital Region, Philippines TaskUs Full time

    Training Operations LeadThis role involves overseeing the training operations of TaskUs. The ideal candidate will have experience in managing training programs, as well as developing and executing campaign-specific training programs.About the Role:Oversee the training operations of TaskUsManage training programsDevelop and execute campaign-specific training...

  • Lead Auditor

    2 days ago


    Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are seeking a seasoned External Audit Director to lead our audit function and oversee the assessment of external 3rd party companies. The ideal candidate will have a strong understanding of auditing principles and practices, as well as excellent leadership skills.Job Description:Develop and implement comprehensive audit plans that align with the...


  • Pasig, National Capital Region, Philippines Catch Advertising Inc. Full time

    Job DescriptionWe are seeking a highly skilled Operational Excellence Lead to spearhead quality and continuous improvement across processes and foster a culture of operational excellence within the organization.Create comprehensive execution plans and cost estimates that meet clients' KPIs.Oversee all operational aspects of a project, ensuring seamless...


  • Pasig, National Capital Region, Philippines Potato Corner Full time

    About the Role:This key leadership position is responsible for the operational excellence of multiple restaurant locations.Lead a team of managers to drive business growth and customer satisfaction.Develop and implement strategies to improve sales, customer experience, and employee engagement.Maintain accurate records and reports on sales, inventory, and...

  • Branch Manager Lead

    5 days ago


    Pasig, National Capital Region, Philippines CHEF'S HUT BAKERY CORPORATION(PANADERO BAKESHOP) Full time

    Job OverviewWe are looking for a highly skilled Branch Manager Lead to oversee our bakeshop branches in Luzon. As a key member of our team, you will be responsible for leading daily store operations, managing staff schedules, and coordinating resources effectively to drive operational excellence.Key Functions:Plan and Organize: Develop strategic plans for...