Team Lead

2 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time
Job Description

We are seeking an experienced Operations Manager BPO to join our team. As an Operations Manager, you will be responsible for managing the day-to-day operations of our accounts, including staffing, workflow, and performance metrics.

The ideal candidate will have at least 2 years of experience in a similar role and possess excellent communication skills, as well as proficiency in MS Office and strong PowerPoint and Excel skills.

You will also be responsible for developing and maintaining an energetic and high-performance company culture, implementing reward and recognition programs, and providing work direction to Team Leads on enhancing organization performance and career progression.

Key Responsibilities:

  • Manage the day-to-day operations of our accounts, including staffing, workflow, and performance metrics.
  • Develop and maintain an energetic and high-performance company culture.
  • Implement reward and recognition programs to drive key behaviors and motivate employees.
  • Provide work direction to Team Leads on enhancing organization performance and career progression.
  • Ensure that all performance and service standards are met in the areas of quality, processing time, and productivity.

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