Learner Engagement Specialist

1 day ago


San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time $50,000 - $70,000
About the Role

This position involves acting as the initial point of contact for learners, clients, and trainers. You will handle various forms of communication including live chat, email, text, and phone inquiries, providing timely and empathetic responses.

Key Responsibilities:
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple channels.
  • Collect and report learner and trainer insights to help shape product and experience enhancements.
Requirements:
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
Why Work With Us?
  • Be part of an organization focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity, authenticity, and collaboration.
  • Work with a high-energy team committed to making a real difference.


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