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Customer Service Representative

1 month ago

Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time
Customer Service Agent

Join Welsend Global Services Inc. as a Customer Service Agent and be part of a dynamic team that provides exceptional service to our customers.

Responsibilities:
  • Order Taking: Answer incoming calls, greet customers, and introduce yourself. Record customer orders accurately and upsell or suggest additional items when appropriate.
  • Customer Service: Respond to customer questions regarding menu items, restaurant policies, and promotions. Address customer inquiries and resolve any issues related to orders promptly and professionally.
  • Data Entry & Annotation: Enter customer order data into the provided system and annotate recordings as per established guidelines.
Qualifications:
  • Excellent English Communication: Fluent spoken and written English skills are essential for clear communication with US customers.
  • Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.
  • Attention to Detail: Ability to accurately record and input customer information.
  • Ability to Multitask: Work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong Problem-Solving Skills: A customer-focused attitude and ability to resolve issues promptly and professionally.
  • Tech Savvy: Comfortable using computer systems and restaurant ordering software.
  • Typing Skills: Proficient typing for efficient data entry.
  • Flexibility: Willing to work various shifts, including evenings, weekends, and holidays.

We offer a competitive salary, paid training, opportunities for growth, and a fun and supportive team environment. If you are a motivated and customer-focused individual, apply now to join our team